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1. Digital Framework
- DXC Digital Framework, core platform for Banking services
- Backbone for a flexible, scalable and integrated Digital Operating Model
- Automatic task distribution
- Process automation through the customization of artifacts
- +130 Robots
- + 300 tasks
- + 100K operations managed per month
- Activities: Payments, Cash Management, Correspondent accounts, OUR fees, Reconciliation, Phishing and fraud management.
3. Trade Finance
- +25.000 Letter of Credit handled per year
- Activities: Letter of Credit, Remittances, Specialized Customer Support Service
- CEX: 9.5/10 points
4. Claim Management
- +6000 claims managed per month
- Activities: official response to Customer claims, received by email, letter, form.
- +100 type of loans managed.
- +50.000 operations managed per year, hundreds of millions of Euros.
- Activities: Syndicated Loans, Government loans, BEI and FEI loans management.
- DXC participate or manage from the creation of the Product (IT & Ops).
6. Branch Support
- Support to +14 million customers by ensuring optimal support services.
- +400K queries per month.
- 90% solved without human intervention.
- Knowledge management.
7. Real Estate & Insurance
- Automation through RPA of leads received from multiple sources.
- 32,000 appointments to facilitate Real Estate sells.
- 93% NPS achieved.
- +200 experts managing Life and non-life type of insurances.
- Automation of contract opening through RPA for 10 different types of insurance allows +80% efficiency.
- + 50 Robots automating operation, technical and reporting processes.
Look inside every single room.
Real Estate & Insurance
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